Returns

RETURN POLICY

Our Return Policy

Satisfaction of our customers comes first and making a return is easy and fast. If for any reason you are not satisfied with your order you can return the product purchased by giving us notice of the intention to return and the proof of delivery through tracking number within 14 days from the date of delivery.

The only expenses you have to pay are those of returning the purchased products. The payment of these costs will be made directly by the buyer to the shipper;

The only conditions that we require are inherent in the product: 

  1. It must not have been used, so it must be intact
  2. It must not have suffered any kind of damage
  3. Must have attached the tag, and be equipped with its original packaging.

The approval of the return is subject to control by Fabbrica Ski Sises that will verify the integrity of the goods and then proceed to refund. If the goods do not meet the above requirements, the return may be refused. 

The refund will be made within 5 working days from the approval of the return on the same method of payment used to confirm the order. The accounting of the refund may vary depending on the method used. Only product costs will be refunded. Shipping costs are not eligible for refunds (*find at the end of the page the shipping costs per country)

It is possible to return items in Ski Sises stores only if the customer intends to request a size change or proceed with the exchange of an item of equal or greater value than that returned. It is not possible to return an item in store and request a cash refund.

Return procedure

Registered Customer

Log into "My Account" and in the section "Order history and details" select the order and the products you want to return.

After selecting the order proceed with the compilation of the return or replacement request articles indicating the reason for return.

Pack the package in the original packaging (if any), check that the goods are in the same state as received and send to:

FABBRICA SKI SISES
Via Alfonso Lamarmora, 27
Biella (BI) 13900
Italia

When the package arrives in our warehouse we will communicate the outcome of the return and we will proceed with the refund.

Non-Regitrered Customer

To request a return send an email to servizioclienti@skisises.it indicating the order number, email address and zip code entered at the time of the order (shown in the Order Confirmation email) and the products you intend to return (item number and size).

After receiving the email confirmation of return opening, pack the package in its original packaging (if any), check that the goods are in the same state as received and send to:

FABBRICA SKI SISES
Via Alfonso Lamarmora, 27
Biella (BI) 13900
Italia

After the shipment of the package send the tracking number of the shipment to the same email address as the opening of the return.

When the package arrives in our warehouse we will communicate the outcome of the return and proceed to refund.

TO SUM UP

1. CONTACT US

Contact us by email ( servizioclienti@skisises.it ) or via Whatsapp .
Indicate your name, order number within 14 days of delivery.
Remember any documentation required inside the package.

2. PREPARE THE PACKAGE

Pack the items you want to return in the original package and seal it with tape. If you no longer have the original package, put the items in suitable alternative packaging .

3. ATTACH THE LABEL

Cut out and paste the return label on the package containing our shop address.

4. BOOK THE PICKUP

After booking the pickup yourself, we ask you to share the tracking number with us.

5. GET YOUR REFUND*

You are done! We will process your refund as soon as we receive your package and verify that everything is fine. The timing of the refund varies depending on the payment method.

*REFUND AMOUNT

The refund amount will be the product price minus the cost of delivery from our warehouse to the customer (see below the table of shipping cost per country)

REGULATIONS IN CASE OF NON-ACCEPTANCE OF SHIPMENT

Non-acceptance of the shipment by the recipient

The non-acceptance of the shipment by the recipient is to be considered as a return for all purposes.

This case occurs whenever

  1. the courier makes an attempted delivery
  2. the recipient does not collect the package
  3. the package is returned to the sender (in some cases after being stored at the courier)


The resulting costs that will be incurred (costs of storage and costs of reverse shipping), along with shipping costs from our warehouse to the customer, will be retained at the time of reimbursement.

The costs of direct and inverse logistics that will be withheld to the moment of the reimbursement are reported in the table above. The costs of warehouse instead depend from case to case.